1. Information on the collection of personal data
1.1 Personal data
In the following, we inform you about the processing of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behavior. In this way, we would like to inform you about our processing procedures and at the same time comply with our legal obligations.
1.2 Data controller
The data controller responsible for your personal data processing on this website is:
Company Name: Chengmai Lucheng Trading Co., Ltd.
Company Address: Room 1009-4, 10th Floor, Building 3, No. 1237 Nanhai Avenue, Laocheng Town, Chengmai County, Hainan Province
Return Address: Room 1009-4, 10th Floor, Building 3, No. 1237 Nanhai Avenue, Laocheng Town, Chengmai County, Hainan Province
Telephone: +86 13039438496
Email: customerservice@coraliemarot.com
Brand operated: Coralie Marot
2. Processing of personal data when visiting our website
When using the website for information purposes, i.e. simply viewing it without registering and without you providing us with any other information, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security and must therefore be processed by us:
- (A) IP address
- (B) Date and time of the request
- (C) Content of the request (page visited)
- (D) Amount of data transmitted in each case
- (E) Browser
3. Further functions and offers of our website
3.1 Overview over various offers
In addition to purely informational use of our website, we offer various services that you can use if you are interested (e.g. registering an account, purchasing goods). We also use functions to facilitate sales (e.g. payment method selection) and to analyze or market our offers.
3.2 Use of external service providers
We use external service providers to process your data, including:
- Payment providers
- Logistics companies
- Website hosting platforms
These service providers are carefully selected and bound by our instructions.
3.3 Further third party involvement
We may share your data with partners for promotions, marketing campaigns, or joint services. You will be informed when such data collection occurs.
3.4 Third parties outside of the EEA
Some service providers may be located outside the European Economic Area (EEA). In such cases, appropriate safeguards are implemented.
4. Processing when contacting us or registering
When you contact us via email or forms, we collect:
- Email address
- Name
- Phone number (if provided)
When creating an account, we may collect:
- (A) First and last name
- (B) Email and password
- (C) Address and contact details
- (D) Preferences or additional information
5. Processing of personal data when you make a purchase
5.1 Shopping information
We collect:
- (A) Product details
- (B) Order number
- (C) Billing and shipping address
- (D) Order status
- (E) Customer communication
- (F) Return status
- (G) Shipment tracking info
5.2 Payment details
We offer payment methods including:
- Credit Card
- PayPal
- Shop Pay / Apple Pay / Google Pay
We collect:
- Billing address
- Payment method
- Payment identifiers
We do not store full credit card details; payments are processed securely by third-party providers.
6. Cookies
We use cookies and similar technologies to:
- Enable website functionality
- Improve user experience
- Analyze traffic
- Deliver personalized advertising
You can manage cookie preferences at any time.
6.5 Analytics
We use:
Privacy policy: https://policies.google.com/privacy
6.6 Advertising & Remarketing
We use:
- Google Ads
- Meta (Facebook) Ads
- TikTok Ads
These tools help us deliver personalized advertising.
7. Transfer of data to third parties
7.1 General
We only share data where legally permitted.
7.2 Technical service providers
We use:
- SHOPLINE (website platform)
7.3 Payment providers
We work with:
7.4 Logistics companies
We work with:
Shared data includes:
- Name
- Address
- Email (for tracking updates)
7.5 Authorities
We may disclose data if required by law.
8. Data retention
We retain data:
- As long as necessary for order fulfillment
- For legal/tax obligations (up to 10 years)
9. Data security
We use SSL encryption and secure systems to protect your data.
10. Your rights
You have the right to:
- Access your data
- Correct or delete data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
11. Contact for privacy matters
For any privacy-related inquiries, please contact our data controller via the following methods:
Telephone: +86 13039438496
Email: customerservice@coraliemarot.com
Postal Address: Room 1009-4, 10th Floor, Building 3, No. 1237 Nanhai Avenue, Laocheng Town, Chengmai County, Hainan Province
12. Changes
We may update this Privacy Policy from time to time.
