Help Center

FAQs

Orders

How do I place an order?+

To place an order, simply browse our website, select your desired products, choose your size and color, and click “Add to Cart.” Once you are ready, proceed to checkout and follow the prompts to complete your purchase.

Can I change or modify my order?+

If you need to modify your order, please contact our customer support team as soon as possible. We cannot guarantee changes once the order has been processed.

Can I cancel my order?+

Orders may be canceled shortly after being placed. Once the order has been processed or shipped, it may no longer be possible to cancel it.

How can I check my order status?+

You can check your order status by using the tracking link provided in your shipping confirmation email.

What should I do if I entered incorrect information?+

Please contact customer support immediately if you notice incorrect shipping or billing information.

Shipping

What shipping options are available?+

We offer multiple shipping options, including standard and expedited delivery. Available methods and rates are displayed at checkout based on your shipping address.

How much does shipping cost?+

Shipping costs are calculated at checkout based on your location and selected shipping method.

Do you offer free shipping?+

We may offer free shipping promotions based on order value or special campaigns. Please check the website for current offers.

Can I track my shipment?+

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number and link to track your package.

How long does delivery take?+

After dispatch, delivery typically takes 7-14 business days. *Total Timeline: Therefore, you can expect to receive your order within 14-21 business days from the date of purchase.*

Do you ship internationally?+

Yes, we ship to select countries worldwide. Availability will be shown at checkout.

Returns & Exchanges

What is your return policy?+

We accept returns on most products within 30 days of delivery, except for:

-Final Sale items

-Underwear (for hygiene reasons)

How do I return an item?+

Please contact us at customerservice@coraliemarot.com to start the return process. Do not send the item back to the manufacturer or without prior confirmation.

Are returns free?+

If the return is due to your preference or change of mind, you are responsible for the return shipping cost.

If the return is due to our error (e.g., wrong item, damaged product, or item not as described), we will cover the return shipping cost and arrange a replacement or full refund.

When will I receive my refund?+

Once we receive and inspect your return, we will notify you via email regarding the status of your refund. If approved, your refund will be processed to your original payment method within a certain number of business days.

Can I exchange my item?+

Exchanges may be available depending on product availability. In some cases, you may need to return the item and place a new order.

Product & Sizing

How do I find the right size?+

We recommend using our size guide and reviewing customer feedback to find your best fit.

Are your products true to size?+

Most products are true to size; however, fit may vary depending on style and brand.

What if an item is out of stock?+

Out-of-stock items may be restocked, but availability is not guaranteed.

Payment

What payment methods do you accept?+

We accept major credit cards and other secure payment methods available at checkout.

Is my payment information secure?+

Yes, all transactions are processed securely using encrypted payment systems.

Will I be charged sales tax?+

Sales tax is applied based on your shipping location and local regulations.

Still need help? Contact us →

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